Monitoring Analyst / Admin Assistant - Call Centre Environment
12 Months Contract 
Working Location: Central 

ROLES & RESPONSIBILITIES:

• Perform monitoring activities using tools provided as well asreviews of transactions flagged out
• Ensure that all tasks are completed/submitted in accordance to Standard Operating Procedures within the agreed timelines/SLA. 
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with client
• Handle ad hoc duties as required

REQUIREMENTS:

• Minimum 1 year of experience working in an administrative role 
• Minimum education level: N levels subject to working experience
• Fast learner and good team player
• Demonstrates good communication skills and comfortable to work in a fast-paced environment
• Working/shift hours are 10am-10pm, 4 days a week
• Able to work rotating shift hours including weekends and public holidays

Cheah Wei Ee
Senior Consultant
Registration Number, R23114782
Peoplebank Singapore Pte Ltd
EA Licence Number, 08C5248

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