Technical Support Officer - Renewable Contract

Location: Singapore
Job Type: Contract
Posted: about 1 month ago
Contact: Charlotte Cheah
Discipline:
Reference: BBBH40429_1723779822

1 Year Contract - renewable
Working Location:
MacPherson
Working Hours: Shift Hours (7am to 4.30pm / 2pm to 11pm)
Salary Range: up to $2500 + Transport Allowance + AWS + Variable Bonus

Responsibilities

  • Coordinate with Maintenance Team and the staff to monitor performance of the ticketing kiosks using the Monitoring Control Console (MCC) workstation.
  • Perform remote troubleshooting on the ticketing kiosks if required.
  • Coordinate and work with maintenance team and staff in:
    • compiling fault data for ticketing kiosks and generate reports.
    • combining and rearranging data from source documents where required.
    • Verify data from maintenance team to ensure data accuracy and improve the ease of understanding.
  • Assist in all systemwide software deployment activities to all ticketing kiosks including for Annual Fare Revision Exercise and other ad-hoc projects.
  • Monitor performance of ticketing kiosks post software deployment for potential faults/issues.
  • Generate backend reports of the ticketing kiosks for investigation purposes.
  • Create Work Orders in the Maintenance Management System (MMS) to record details of fault troubleshooting.
  • Supports in all ticketing kiosks and workstation related tasks (e.g. update station layout drawing).
  • Any ad-hoc additional duties as instructed if required.


Requirements:

  • Nitec in Engineering or any other relevant field.
  • Proficient in Microsoft Office (especially in Excel).
  • Possesses high accuracy in processing information.
  • A Self-motivated, pro-active, positive and able to work independently.
  • Able to work independently and in a team in a challenging environment

Cheah Wei Ee
Senior Consultant
Registration Number, R23114782
Peoplebank Singapore Pte Ltd
EA Licence Number, 08C5248