12 Months Contract - Renewable
The IT Supply Chain team at The Client is dedicated to fulfilling all internal end-user IT needs by building integrated, scalable, and robust processes and systems that manage planning and inventory life cycle. We are seeking an experienced professional to join our team and support day-to-day operations for tooling and processes.
Responsibilities:
Operational Support:
- Provide Tier 1 on-call support for Supply Chain tooling bugs to triage and troubleshoot.
- Escalate Tier 2 issues to engineering and other teams for resolution.
- Monitor dashboards to extract data and report on tooling health. Proactively flag risks and trending issues to the core team.
- Create and maintain tooling manuals (workflows, tagging, setup requirements, and troubleshooting guide).
- Update tooling configuration to support operations.
Process Improvement Support:
- Front business team for enhancement requirements: understand business problems, validate impact metrics, and propose for prioritization.
- Value streaming as a process, identify opportunities for improvement, and develop solutions for simple problems.
- Monitor and report status of enhancement implementation.
- Self-manage on project deliverables to coordinate User Acceptance Testing (UAT), debugging, and provide status updates.
- Create and maintain process/training documentation.
- Assist with global process/tooling rollout.
Experience Needed:
- 4 - 6 years of experience in Supply Chain, preferably in areas of order management, warehouse operation, transport management
- Data analysis skills.
- Problem-solving skills.
- Basic project management, experience in user acceptance testing.
- Experience working with cross-functional partners.
- Experience in writing SOP/training guide.
Cheah Wei Ee
Senior Consultant
Registration Number, R23114782
Peoplebank Singapore Pte Ltd
EA Licence Number, 08C5248
