- 2 years contract
- Hybrid work arrangement
- Work location: Changi Business Park
- Multiple headcount available
- To be the Citi ULTIMA brand custodian when interacting with clients (clients with annual of 500k or 2M of asset)
- To be the client custodian when working through internal linkages and partners to deliver on client requests
- Be the single most important point of contact for customers with regards to their credit cards servicing and lifestyle management needs
- Have a keen understanding of the travel and lifestyle preferences of high net worth individuals
- Work with external servicing partners so that to ensure that clients needs are met not just reactively but also proactively
- Handle customer complaints and take relevant remedial actions in real time; anticipate any such instance that may require proactive approach rather than post facto
- Establish close working relationships with operations and affiliated businesses for smooth back end operations
- Ensure all activities are in compliance with Monetary Authority of Singapore (MAS) and Bank Guideline
- Be the key driver of business goals on service and sales on the ULTIMA card product in Singapore
- Support initiatives that drive improvement of customer satisfaction scores
- 5-8 years of experience in relationship management and client handling preferably high net worth customer
- Keen interest in travel and lifestyle with prior knowledge of the travel, luxury and hotel industry dynamics
- Good communication skills
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.